Refund Policy
At FreeFastConverter.com, we strive to provide you with the best file conversion service experience through our subscription plans. Your satisfaction is important to us, and we want to ensure transparency about our refund practices.
Subscription Plans
We offer monthly and yearly subscription plans that provide enhanced features and higher usage limits. These plans are billed in advance, and your subscription will automatically renew unless canceled prior to the renewal date.
Refund Eligibility
Due to the digital nature of our services, all sales are generally non-refundable once the subscription period begins because you gain immediate access to the service.
However, we understand that situations may arise where a refund is warranted. Refunds may be considered under the following circumstances:
- Technical issues that prevent you from using the service, and which our support team has been unable to resolve within a reasonable time frame.
- Billing errors, such as accidental multiple charges.
Refund requests outside these conditions are reviewed on a case-by-case basis but are not guaranteed.
How to Request a Refund
If you believe you qualify for a refund, please contact our support team by emailing [email protected] within 7 calendar days of your subscription payment or billing issue. Please include:
- Your account information and email address.
- The reason for the refund request.
- Any supporting documentation or screenshots, if applicable.
We aim to respond to all refund requests within 5 business days.
Subscription Cancellation
You can cancel your subscription at any time through your account dashboard. Upon cancellation:
- Your subscription benefits will remain active until the end of the current billing period.
- No pro-rated refunds will be provided for partial use of the subscription period.
To avoid being charged for the next billing cycle, please cancel your subscription at least 24 hours before your renewal date.
Payment Processing
All payments are securely processed through our trusted third-party provider, compliant with industry standards to protect your financial information.
Refunds, if approved, will be issued using the original payment method within 7 to 10 business days.
Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about our Refund Policy or require assistance, please contact us at:
Thank you for choosing FreeFastConverter.com. We appreciate your trust and are committed to providing you with reliable service.